Privacy Policy

MOVE LAB LA PHYSICAL THERAPY INC. ("MOVE LAB," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit movelabla.com (the "Site"), how we use it, whom we share it with, and the choices you have. By using the Site you agree to the practices described here. If you do not agree, please do not use the Site.

1. Scope

This Privacy Policy applies to information collected through the Site. It does not apply to information collected offline, in our clinic, or through third-party platforms that we use to schedule appointments or communicate with clients. Protected health information that we create or receive as a health care provider is governed by our separate Notice of Privacy Practices and by applicable law, including the Health Insurance Portability and Accountability Act (HIPAA) where it applies. The Site itself does not request or collect medical records, health history, or other protected health information.

2. Information We Collect

Information you provide. The Site does not host contact or intake forms. If you call, email, or otherwise contact us using the phone number or email address listed on the Site, we receive the information you choose to share, such as your name, contact details, and the content of your message.

Information collected automatically. When you visit the Site, our analytics providers automatically collect certain technical information, which may include your IP address, approximate geographic location derived from it, browser type and version, device type, operating system, screen resolution, referring website, the pages you view, the time and duration of your visit, and similar usage data. This information is collected through cookies, pixels, scripts, and similar technologies.

Booking information. Appointment scheduling is handled by Jane Software Inc. ("Jane App") on a separate website. Information you enter there is collected by Jane App on our behalf and is subject to Jane App's own privacy policy in addition to our Notice of Privacy Practices.

3. Cookies and Analytics

We use the following third-party service to understand how visitors use the Site:

• Google Analytics 4, provided by Google LLC. Google Analytics uses cookies and similar identifiers to measure traffic and usage. You can learn how Google uses data at policies.google.com/technologies/partner-sites and opt out with the Google Analytics browser add-on at tools.google.com/dlpage/gaoptout.

Most browsers let you refuse or delete cookies through their settings. If you disable cookies, the Site will still function. We do not currently respond to browser "Do Not Track" signals because there is no common industry standard for them. We honor Global Privacy Control signals where required by law.

4. How We Use Information

We use the information described above to operate, maintain, and improve the Site; to understand how visitors find and use our content; to respond to your inquiries; to schedule and manage appointments through our booking provider; to protect the security and integrity of the Site; and to comply with legal obligations.

5. How We Share Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only in the following circumstances:

• With service providers that help us operate the Site and our practice, such as our website host, analytics providers, email provider, and appointment scheduling provider, each of which is permitted to use the information only to provide services to us.
• When required by law, subpoena, court order, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• In connection with a merger, acquisition, financing, or sale of all or part of our business, in which case the recipient will be bound by this Privacy Policy.
• With your consent or at your direction.

6. Data Retention

We retain analytics data for the default retention periods set by our analytics providers. We retain communications you send us for as long as reasonably necessary to respond to you, maintain our records, and comply with legal obligations. Clinical records are retained in accordance with California law and our Notice of Privacy Practices.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. The Site is served over encrypted connections (HTTPS). No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the "CCPA"), may give you the right to know what personal information we collect, use, and disclose; to request deletion of personal information; to correct inaccurate personal information; and to not be discriminated against for exercising these rights. To the extent the CCPA applies to us, you may submit a request by emailing [email protected] or calling (310) 438-5108. We will verify your identity before responding and will respond within the time required by law. You may designate an authorized agent to make a request on your behalf. Medical information covered by the California Confidentiality of Medical Information Act or HIPAA is exempt from the CCPA and is handled under our Notice of Privacy Practices.

California Civil Code Section 1798.83 permits California residents to request certain information about our disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.

9. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site. If you believe a child under 13 has provided us with personal information through the Site, please contact us and we will delete it.

10. Third-Party Websites

The Site links to third-party websites and services, including our booking provider and social media platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies before providing any information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Your continued use of the Site after a change takes effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

MOVE LAB LA PHYSICAL THERAPY INC.
Email: [email protected]
Phone: (310) 438-5108